Where is Carbon Apparel based?
Our office is located in Port-Melbourne, Victoria, just a few steps from the Melbourne CBD
Where are your products shipped from?
We ship from our warehouse in Caroline Springs, Victoria. This allows for the fastest delivery time all around Australia.
Can you ship internationally or process international credit cards?
At this time we do not offer international shipping and cannot accept credit cards from outside of Australia.
How can I pay for my order?
Carbon Apparel Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days. (Due to the COVID-19 Pandemic, the shipping times may be delayed by 2-3 days maximum, thank you for your cooperation)
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or send an email to firstname.lastname@example.org .